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Help Center

Frequently Asked Questions

Shopping

Are items sold on Designer Vault genuine Chanel products or replicas?

What condition are your items in?

How do you have so much Chanel?

What do items come with?

Do I have to pay sales tax?

Shipping & Returns

Is signature required upon delivery?

Do you ship to APO/FPO?

Do you ship Internationally?

Can you declare the item as a gift upon sending?

What is your return policy?

How long does it take to process a return?

Consignment

Why should I consign with The Designer Vault?

Sign me up! How do I consign with The Designer Vault?

What does authentic mean?

I’m unsure if one of my items is authentic. Should I attempt to consign it, anyway?

What happens to my stuff once you take possession?

When will I be paid for my items that have sold?

More importantly, how much will I be paid for my items that have sold?

What happens if my items do not sell?

What brands do you currently accept?

How can I contact Designer Vault?

Sale

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